Feedback from previous guests about their experience.
84%
enjoyed the hotel and would happily stay again
8.4/10
Great
Rooms
6.2
Location
8.0
Service
7.2
Dining
6.2
Guest reviews
8.4/10
based on 5 reviews
3.5/5
based on 366 reviews
8.2
8.2/10 based on 367 reviews
#288 of 376 hotels in Vienna based on Tripadvisor
Elijah
United Kingdom,
March
2025
7.0/10
My stay at Vayalen Boutique Hotel had its ups and downs. The location was great, tucked away in a quiet area yet close to metro stations and the city center. However, the room I had was still under renovation, and there were some cleanliness issues. Breakfast options were nice, changing daily, which I enjoyed during my five nights.
Rooms
6.0
The room was spacious but not finished well, with some fixtures incomplete and cleanliness leaving much to be desired.
Service
8.0
Service was friendly, and the kitchen staff kept everything spotless, always replenishing the breakfast options quickly.
Location
8.0
The hotel has an excellent location, very close to metro stations and a short walk from the city center.
Dining
7.0
Breakfast had a good variety and changed daily, although I wished it was offered more consistently throughout my stay.
Facilities
6.0
Facilities could use improvement, as some essentials in the room weren’t working and the parking situation was a bit inconvenient.
Howard
United Kingdom,
December
2024
6.6/10
I enjoyed the central location of the Vayalen Boutique Hotel, with easy access to public transport and a pleasant walk to the historic city center. However, I encountered some challenges, including a rather basic breakfast selection and noise from ongoing construction during my stay. The rooms, while clean, were quite basic and could use some updating.
Rooms
5.0
The room was clean and comfortable, though it didn't match the pictures I saw when booking. It was rather basic and quite dark, just lit by two lamps. Plus, the location of my room was a bit odd, with stairs leading up and down like something out of a horror movie.
Service
5.0
The staff was polite, but at times the service felt a bit abrupt, especially during check-in and check-out. Upon my arrival, I had to wait a long time at reception due to no staff being present.
Location
7.0
The hotel is in a great spot, just a few minutes from the metro and very convenient for access to the city center. I appreciated the proximity to public transport, which made getting around easy.
Dining
5.0
Breakfast was quite limited with mostly continental options—cereal, bread, and coffee. It felt more like a basic offering, and the dining area was a bit cramped for the number of guests.
Facilities
5.0
Despite the ongoing construction, which was a minor distraction, the hotel had decent facilities. However, it did leave a few areas feeling a bit outdated and in need of refurbishment.
Katie
United Kingdom,
December
2024
6.6/10
I had a mixed experience at the Vayalen Boutique Hotel. The location was super convenient, just a short walk to the metro and close to attractions. However, the lack of proper cleaning in my room and the chaotic breakfast setup really impacted my stay.
Rooms
5.0
The Superior Double Room was nicely depicted in pictures, but there were issues. It wasn't properly cleaned and I noticed coffee cups and empty water bottles lying around.
Service
5.0
While some staff were warm and helpful, I didn't appreciate the lack of professionalism when cleaning staff barged into my room unannounced. That was a big red flag.
Location
8.0
The hotel’s location was a real strong point, just a quick stroll to the metro and the city center. It made getting around so much easier for me.
Dining
5.0
Breakfast was substantial but a bit underwhelming in terms of variety. On one occasion, the setup was already taken down before the stated end time.
Facilities
6.0
Facilities could use improvement; there were no tea or coffee making options in the room, which was a letdown for me.
Luna
United Kingdom,
November
2024
7.4/10
My stay at Vayalen Boutique Hotel was a mix of pleasant experiences and some notable drawbacks. The location was fantastic, with easy access to transportation, but I had some issues with the room's layout and cleanliness. The staff were wonderful, though, going above and beyond to address concerns.
Rooms
7.0
The room I stayed in was spacious and comfortable, yet there were some issues such as heating problems and poorly maintained showers. I had to request extra towels frequently to keep the floor dry after showering.
Service
9.0
The staff were cheerful and very helpful, always ready to assist. They even surprised me with a complimentary cake for my daughter's birthday, which was a lovely touch.
Location
9.0
The location was excellent, just a two-minute walk from both bus and underground train stations. This made exploring the town center quite easy.
Dining
7.0
Breakfast was good and full of variety, although there were some ventilation issues that made the area a bit noisy in the mornings. I also noticed a lack of warmth in some of the dishes.
Facilities
7.0
The hotel had good amenities, but the layout of dining areas could become unmanageable during busy hours. Overall, the facilities were satisfactory but could require some improvements.
Richie
United Kingdom,
October
2024
5.8/10
My stay at Vayalen Boutique Hotel was good overall. The room was beautifully decorated and spacious, though the breakfast could have offered a bit more variety. I appreciated the friendly service and the hotel's proximity to public transport, but a detached room in the courtyard did add some inconvenience.
Rooms
8.0
The Superior Twin Room I stayed in was beautifully designed with new furniture and a comfortable bed. The bathroom had a huge shower and amazing lighting for makeup, though I found the lack of main ceiling lights made the room feel a bit dark at times.
Service
9.0
The reception staff was friendly and very helpful. I especially appreciated the option for a late check-out, which made my departure so much smoother.
Location
8.0
The hotel's location was convenient, with both underground and tram stops just around the corner. It took only about 10 minutes to reach the city center, which was a plus.
Dining
7.0
Breakfast was nice but it lacked variety, particularly in terms of protein options — it felt quite egg-heavy. However, it had all the essential offerings, so it met my needs.
Facilities
7.0
While there were some age-related issues in facilities, the overall cleanliness and spaciousness of the room were commendable. A fan was provided for summer heat, though I felt it could have been more effective.
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